TRAINING AND COMPETENCE

EUROPE    I     MIDDLE EAST     I      AFRICA   I        ASIA 

MINISTRY OF EDUCATION AND HIGHER EDUCATION ​QATAR LICENSE NO. 03052018​​​

HEAD OFFICE IN EUROPE:​

​​Servtec FR, 26 avenue Victor Hugo, 75016 PARIS, FRANCE​

OFFICE IN QATAR​

​Ferrand Training Center
Bldg. 116, Haloul Street,
Abu Hamour, Doha, Qatar

Administrative and Quality Management System

Target Group:

All Industrie

Delegate Pre-requisites:

Office Administrationss

Duration:

15 hours

Course Objectives:

  • Provide each participant an understanding of the basic principles and requirements of a Quality Management System.

  • Provide an overview of the purpose of ISO 9001 as a tool for business improvement

  • Equip participant with a working knowledge in developing and implementing their quality management systems

  • The ability to identify and develop quality procedures, set visions, meet quality objectives towards continuous performance improvement

  • An added tool / skills towards personal/professional growth

Course Content/Topics:

Quality
  • Definition of terms

  • What is Quality?

  • ISO Definition:

  • Meaning of Quality

Quality Management
  • Definition of terms

  • Quality Assurance vs Quality Control

  • Quality Assurance vs Quality Control

  • Quality Assurance vs Quality Control

  • Quality Management

Quality Management System
  • What is a Quality Management System?

  • Is there a requirement for Management Systems to be Certified?

  • Benefits of Quality Management Systems

  • Elements and Requirements

    Establishing and implementing a QMS
    Administrative and Quality Management Systems
  • Session II: The ISO 9000 series

  • What is ISO 9001?

  • What is ISO 9000 series?

  • Evolution of ISO 9000 standards

  • Evolution of ISO 9000 standards Different Terminology in ISO 9001

  • ISO 9001:2015

  • Quality Management Principles

ISO 9001 Principles of Quality Management
  • Plan, Do, Check, Act (PDCA) cycle

  • ISO 9001:2015 Context of the Organization

  • ISO 9001 Risk based thinking

ISO 9001:2015 Requirements

  • ISO 9001:2008 Mandatory Documents

  • ISO 9001:2015 Documented Information –Mandatory

  • Documentation Requirements of ISO 9001:2015

  • Preparing to Implement a QMS

  • Adapting to ISO 9001:2015

  • ISO 9001:2015 Communication

Administration vs Management

  • Administration – Resources

  • Work Environment

  • Office Management

  • Work Place Management

  • Work Flow

  • Functions

  • Work Flow / Process / Activities

Certification:

Local or International Certificate of Completion